96Pathfinder4x4 Posted April 11, 2011 Share Posted April 11, 2011 Placed an order for $525 for coils, and rear OME shocks, last Wednesday. Today is Monday afternoon and haven't received a notice of shipping confirmation. Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with 'Bryce' Bryce: what can we help you with? you: Order #2170-2262-5554 you: Haven't received a shipping notice, so wanted to check on it. Thanks! Bryce: you just missed our last stock order so it will be placed on the next one next week. You are looking about 3-4 weeks out before you see it you: ok. Then i would like to cancel the order. 4-5 weeks is a helluva long lead time! Bryce: no prob, I will cancel it you: I just bought the truck and it needs an alignment...the suspension is shot, so I need to replace the suspension and get things rolling....literally. you: when should I receive the confirmation of cancellation? Bryce: there wont be one, our system isnt set up that way. But it is cancelled and you will see a refund later today I would not recommend them to anyone....off to 4x4parts to spend my $$$...once it's refunded. Uggh! Link to comment Share on other sites More sharing options...
Precise1 Posted April 11, 2011 Share Posted April 11, 2011 I got my Thorley headers through Rocky Roads and got decent service, even having the rep call the factory to find out when they would ship. I had to wait weeks, but that was Thorley, not them. They had a great price too, $406 IIRC. Certainly make your own judgements, but I don't think your experience was necessarily typical. FYI AC has some weird lead/ship times on some prducts too. Unfortunately, off road accessory shopping for Nissans isn't quite like a trip to Safeway... Rugged Rocks is owned by Steeeeevo, an active member here and a great guy who is good to work with, has good prices and actually develops new products. http://ruggedrocksoffroad.com/ B Link to comment Share on other sites More sharing options...
OfftourRoadie96 Posted April 11, 2011 Share Posted April 11, 2011 Got my Rocky Road Super Sliders with no issues. Happy with Service, Shipping & Pricing. Link to comment Share on other sites More sharing options...
PaMountianbiker Posted April 12, 2011 Share Posted April 12, 2011 I ordered my rear springs from them and had a very quick turn around 1 week Link to comment Share on other sites More sharing options...
SRN Posted April 12, 2011 Share Posted April 12, 2011 I live about 45 min away from RRO, so I've never had a problem. Also, dirty little secret, I worked for them long ago. I understand that they have gone way down hill since then though. They are reviled in the Suzuki community for their poor customer service. But everyone has a story, right? For your OME stuff check out Cruiser Outfitters. They are primarily a Land Cruiser place, but they are one of the largest ARB distributors in the West, so they can get anything. I ordered my OME stuff from them on a Thursday and got them the next Thursday. Outstanding customer service and competitive pricing. Link to comment Share on other sites More sharing options...
Qx4donald Posted April 23, 2011 Share Posted April 23, 2011 ... Rugged Rocks is owned by Steeeeevo, an active member here and a great guy who is good to work with, has good prices and actually develops new products. http://ruggedrocksoffroad.com/ B oh... I did not know RR's owner is part of NPORA dang... c'mon SteeeevO, ship my coils so I can be cool like the rest of NPORA!!! Link to comment Share on other sites More sharing options...
beastpath Posted April 23, 2011 Share Posted April 23, 2011 Rugged Rocks Offroad is not the same as Rocky Road Outfitters. Link to comment Share on other sites More sharing options...
Qx4donald Posted April 23, 2011 Share Posted April 23, 2011 (edited) oops... Rocky Road... Rugged Rocks. My bad - dislexia. altho, both have the "R.R.O." name-format. My posts editted Edited April 23, 2011 by Qx4donald Link to comment Share on other sites More sharing options...
piste Posted April 25, 2011 Share Posted April 25, 2011 off to 4x4parts to spend my $$$...once it's refunded. Uggh! yeah...well....good luck with that....you'll be hard pressed to find a company that is more widely renowned for being arrogant toward their customers, highly incompetent, and insists ....yes insists after being told the facts....on posting false fitment information on their site. You've been warned... Link to comment Share on other sites More sharing options...
RedPath88 Posted April 25, 2011 Share Posted April 25, 2011 I got my Thorley headers through Rocky Roads and got decent service, even having the rep call the factory to find out when they would ship. I had to wait weeks, but that was Thorley, not them. They had a great price too, $406 IIRC. Certainly make your own judgements, but I don't think your experience was necessarily typical. FYI AC has some weird lead/ship times on some prducts too. Unfortunately, off road accessory shopping for Nissans isn't quite like a trip to Safeway... Rugged Rocks is owned by Steeeeevo, an active member here and a great guy who is good to work with, has good prices and actually develops new products. http://ruggedrocksoffroad.com/ B Same here, I have ordered from them a couple times in the past (once for the Pathy) and have never had a problem. Last thing I ordered, was done via ebay, but I spoke with them directly, all went smooth. Link to comment Share on other sites More sharing options...
Tungsten Posted April 25, 2011 Share Posted April 25, 2011 I don't know, their service was pretty good to me. Link to comment Share on other sites More sharing options...
Meandmy92Pathy Posted May 24, 2011 Share Posted May 24, 2011 I ordered my Warn manual hubs and received them the same day that I received the shipping confirmation......4 days!!!!!!! For me service was great and obviously shipping was smokin' fast!!!! Link to comment Share on other sites More sharing options...
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