Wow, guess I just thought every store is like the one i work at. That sounds like the twilightzone we have in town. People always come in to our store with those same type of complaints from autozone. Sorry for the bad experiences at the sister stores, but I know around here, we take care of the people that come in - hence the comment about being proud to have paper catalogs AND know how to use them. We go by the philosophy that if somebody makes it, we will find a way to get it for you. A lot of times I'll call the dealer, order a part, mark it up a couple bucks and still save the customer money. Like I said guys, being an employee of O'Reilly, that kinda pisses me off that other stores just don't try.