Hello I'm a new member here, but i'm not new to this forum. This forum has helped me on a few occasions with my projects and I feel as though sharing this problem I had with Doug Thorley could potentially benefit someone here. I've been into cars for over 17 years, I've been a mechanic , service writer, and manager. I purchased my second 95 hardbody sev6 4x4 automatic last year and have spend the last few months restoring the underside of the vehicle, patching the frame, all new fuel system including lines, all new suspension including control arms, leaf springs etc. I'm very particular to say the least. I always look at the pacesetter headers on my previous hardbody as a mistake, it took a long time to get the y pipe leaks sorted out. They were $250. This time around I went after a set of Doug Thorleys generally hearing better things about them compared to the woes of pacesetter. Well I was sadly mistaken, however this time I paid $600.00. Simply put the y pipe collector flange was warped about 1/8". The day came to install the headers which I did, I then made the 13 mile journey to the exhaust shop whey I was getting a fully stainless 2.25 custom cat back made. They call me the next day to inform me of the bent flange. the only solution is to unbolt the two y-pipe pieces from the headers and sand the flange true on a belt sander... seeing as it was already at the exhaust shop, and I don't own a belt sander, and I needed the truck, I paid $150 to have the parts removed, fixed, and reinstalled. Thinking I would be covered by DT's lifetime manufacturers guarantee. Well I was sorely mistaken. I called DT shortly after receiving the pictures from the exhaust shop and needless to say the conversation did not go well. I spoke with a guy named Mike and he was quick to point me in the direction for DT's official warranty policy which mandates that no part of their products may be modified in any sort of way. Just so that it was clear for me, he broke down the warranty process for me, which if your curious requires you to remove said problematic part, pay for shipping to them where they will then inspect the part (in a jig he said haha), and then they will then ship out a new part if they have found the old one to have fault. Basically weeks to months runaround best case scenario. I've since done a google search and low and behold I'm not the only person this has happened to. I'm sure this isn't the case on most of their stuff, but be ready if you end up having issues. I asked Mike as a human being the call he would have made, vehicle at the exhaust shop, warped flange, 150 buck and two extra hours of time vs, weeks of waiting "best case scenario" and he just reiterated the warranty policy and then said that he would not be answering my question. To which I responded that his silence was a good enough answer for me. Another thing to note is at the time I ordered these, which was about 5 or 6 months ago they didn't have any in stock and pointed me to a distributor that had a set in Florida, from whom I purchased them from. So they may have actually had to make another piece to send to me. It might have cost me $150 extra bucks but if it helps any of you, then i'll consider it well spent.
Is there a way to attach images? I do have before and after pictures.
Thanks for your time.